Sim swap
How is it possible that i cannot be able to do my contract sim swap at the branch whereas i always take my phones from that brancg and i am always being servised there
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MTN South Africa's replyOfficial
30 Oct 2017, 09:02Dear Londiwe ,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
As per our discussion earlier today, kindly go to MTN Diepsloot branch and request them to call me on *** whereby I will be able to process the sim for you when you at the branch.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply30 Oct 2017, 09:02
Official
Dear Londiwe ,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
As per our discussion earlier today, kindly go to MTN Diepsloot branch and request them to call me on *** whereby I will be able to process the sim for you when you at the branch.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,