QK
QUEEN K
1 reviews | Active since Sept 2017
26 Sept 2017, 16:18
SIM SWAP
My phone was ******. Now i want to do a sim swap and my answers to "security questions" are not good enough. My number is linked to almost everything of mine and the questions they ask are no help whatsover. I really need my number and i would tell them anything they need to know but do u think they will give that option instead of asking stupid irrelevant questions, NO!!!. I AM SO ****ED OFF AND FRUSTRATED.
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
28 Sept 2017, 10:50Dear Queen,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Our records indicate this sim swap has been processed and the number is currently active on the network.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply28 Sept 2017, 10:50
Official
Dear Queen,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Our records indicate this sim swap has been processed and the number is currently active on the network.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
QK
QUEEN K's updateReviewer Update
28 Sept 2017, 11:06"Our records indicate this sim swap has been processed and the number is currently active on the network"?
Which sim swap exactly and what number because my number is not back. I was a ***, that's the number i want back but currently I have a new number i don't want ***).
QK
QUEEN K's update28 Sept 2017, 11:06
Reviewer Update
"Our records indicate this sim swap has been processed and the number is currently active on the network"?
Which sim swap exactly and what number because my number is not back. I was a ***, that's the number i want back but currently I have a new number i don't want ***).