SIM Swap *****

At 7:30pm I got a system notification on my phone stating that SIM1 not provisioned. I then restart my phone, to detach and reconnect to Network.

Only when I tried to dial *136#, I realised that that there SIM is not registered. I contacted Customer Service and was told that a SIM Swap was processed at 6pm.

I am glad I was assisted and the Lady advise me to call back once the SIM picks up Network, to setup Security Questions.

I would like to thank the two Ladies who assisted me to restore my service and setting up the Security Question.

Sorry I forgot their names, as I was stressing. Kudos to the Champions who assisted me.

I think it would be great to also see your SIM number on the MTN app, because that's the first thing I ran to before dialling*136#