iM
itumeleng M
1 reviews | Active since Dec 2014
28 Apr 2015, 09:37
sim swap
im so disappointed by the service I received from MTN. I called to do a sim swap for my brother who is deaf but I was told it cant be done, he had to go to the store to do it, he did but still came back without it being done, MTN is telling us that they need an avadavat and a certified copy of his ID. a service that takes less than 5 minutes to do has to take over 2 days simply because a person has a disability?
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Replies (1)
MTN South Africa's replyOfficial
11 May 2015, 15:14Hello chadimasilo,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Due to the number of sim swap ***** identified, it is our duty to try our level best to protect our customers and us as a service provider and the only way we can be able to do that, is to make sure we ask security questions and we do have to be strict about it as we cannot leave room for mistake.
There is an alternative to help you should you not remember all security checks as you mentioned, you may go to the police station and make an affidavit and attach the copy of your ID, the reason for this is for us to have a document of declaration from yourself so that should someone else call and claim the no. we have our files to refer back too.
We apologies for the inconvenience this has caused but please understand it is meant to protect you as our customer against any kind of misconduct and ***** that has escalated into an unbelievable scale.
We sincerely hope that you will have no further cause for any complaint in relation to our service.
Regards
Veronica
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Due to the number of sim swap ***** identified, it is our duty to try our level best to protect our customers and us as a service provider and the only way we can be able to do that, is to make sure we ask security questions and we do have to be strict about it as we cannot leave room for mistake.
There is an alternative to help you should you not remember all security checks as you mentioned, you may go to the police station and make an affidavit and attach the copy of your ID, the reason for this is for us to have a document of declaration from yourself so that should someone else call and claim the no. we have our files to refer back too.
We apologies for the inconvenience this has caused but please understand it is meant to protect you as our customer against any kind of misconduct and ***** that has escalated into an unbelievable scale.
We sincerely hope that you will have no further cause for any complaint in relation to our service.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply11 May 2015, 15:14
Official
Hello chadimasilo,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Due to the number of sim swap ***** identified, it is our duty to try our level best to protect our customers and us as a service provider and the only way we can be able to do that, is to make sure we ask security questions and we do have to be strict about it as we cannot leave room for mistake.
There is an alternative to help you should you not remember all security checks as you mentioned, you may go to the police station and make an affidavit and attach the copy of your ID, the reason for this is for us to have a document of declaration from yourself so that should someone else call and claim the no. we have our files to refer back too.
We apologies for the inconvenience this has caused but please understand it is meant to protect you as our customer against any kind of misconduct and ***** that has escalated into an unbelievable scale.
We sincerely hope that you will have no further cause for any complaint in relation to our service.
Regards
Veronica
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Due to the number of sim swap ***** identified, it is our duty to try our level best to protect our customers and us as a service provider and the only way we can be able to do that, is to make sure we ask security questions and we do have to be strict about it as we cannot leave room for mistake.
There is an alternative to help you should you not remember all security checks as you mentioned, you may go to the police station and make an affidavit and attach the copy of your ID, the reason for this is for us to have a document of declaration from yourself so that should someone else call and claim the no. we have our files to refer back too.
We apologies for the inconvenience this has caused but please understand it is meant to protect you as our customer against any kind of misconduct and ***** that has escalated into an unbelievable scale.
We sincerely hope that you will have no further cause for any complaint in relation to our service.
Regards
Veronica
REQ:***
Best regards,