Sim Swap

On Tuesday 24/03/2015 my cell phone was ****** and the sim was deactivated. On Wednesday 25/03/2015 I went into the MTN store at Southway Mall, Rossburgh, Durban and did a Sim Swap. I was informed by an employee by the name of Mohammed, that the process would take 24 hrs. As of today, Wednesday 01/04/2015, the card is still not active. On Friday 27/03/2015 I went into the Davenport branch as was told to wait as it was a network problem. Saturday 28/03/2015 went back to Rossburgh branch as was spun the same story by Mohammed, I ended up walking out before I lost my temper. Monday 30/03/2015 e-mailed Keerasha Salikram at MTNSP Mount Edgecombe, I have had no response. Monday e-mailed [Email Removed] ( they sent an automated message stating that they would get back to me within 5 business days ).Monday e-mailed [Email Removed] ( no response ). I have phoned numerous MTN numbers and nobody can assist me, all have the same answer, keep the phone off and wait. This is not acceptable as it has taken a week as of today, and I am still without a phone. If I hadn't paid my account, they wouldn't give me a weeks grace, they would suspended my service immediately.