SIM still not RICA'd

Signed up for new Contract and was advised that I would need to provide the Courier with Copy of ID and Proof of Residence for RICA. Devices and SIM delivered on 26/05/2021 and today, 04/06/2021, the SIM is still not RICA'd. Contacted Customer Care and they advised that I need to either go in to the store to RICA with copies of the required Docs again or use the Self Help MTN App for RICA, now I ordered for delivery to avoid going to the store. I used the APP and was only able to get to the step that requires you to take a picture of your ID book but the App does not work from that point, it does not actually take the picture at all. I was also advised that I would be charged ProRata for May and Full for June but I have been unable to use this contract. Also I cancelled my old Contract effective 1 June 2021 so effectively I am without a Cellphone, cannot make any calls or data on wither SIM. I need this sorted out ASAP or MTN must come collect their devices and I will go to Vodacom, at this point Telkom Mobile is a better option....