VA
Valencia A
1 reviews | Active since Oct 2019
01 Oct 2019, 14:10
Sim + rooter contract
I took a sim + rooter contract in May 2018. I was suppose to be getting 20MB day & 20MB night for every month. But MTN has been giving me 5MB day & 5MB night since from the commencement of the contract. They have been debiting my account every month for 20MB. Now when I phone them they say they will emburse me with all the data that they owe me but it will expire in 60 days. I will not have used that much data in 60 days. I need other options from MTN. I feel so ****** by this network.
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Replies (2)
MTN South Africa's replyOfficial
04 Oct 2019, 21:58Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
***:
Good day!
Missing bundle have been loaded as per the Eppix system. Customer will receive provision with pro rata until next bill run date.
Night Express Promo 10GB ***191002 - Data Bundle Active
MTN cannot allocate lost data back to you.
This is what you have left at the moment:
Internet Bundle (Monthly) | Recurring | ***6 | - | ***0 | 0 | 7 | KB
102 | Non-Expiry Airtime | Adhoc | - | - | - | - | 0.00 | Rand
100 | Usage Limit Remaining | Recurring | ***6 | - | 0.00 | 0.00 | 0.00 | Rand
48 | Night Express Data (Monthly) | Recurring | ***6 | - | - | 5.00 | 10.89 | GB
Promotional data is not billed on the account, you received discounts for this billing.
Subscription fee goodwill credit for 2 month =R639.99 will reflect on account +- 5 working days for correct data not received.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
***:
Good day!
Missing bundle have been loaded as per the Eppix system. Customer will receive provision with pro rata until next bill run date.
Night Express Promo 10GB ***191002 - Data Bundle Active
MTN cannot allocate lost data back to you.
This is what you have left at the moment:
Internet Bundle (Monthly) | Recurring | ***6 | - | ***0 | 0 | 7 | KB
102 | Non-Expiry Airtime | Adhoc | - | - | - | - | 0.00 | Rand
100 | Usage Limit Remaining | Recurring | ***6 | - | 0.00 | 0.00 | 0.00 | Rand
48 | Night Express Data (Monthly) | Recurring | ***6 | - | - | 5.00 | 10.89 | GB
Promotional data is not billed on the account, you received discounts for this billing.
Subscription fee goodwill credit for 2 month =R639.99 will reflect on account +- 5 working days for correct data not received.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply04 Oct 2019, 21:58
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
***:
Good day!
Missing bundle have been loaded as per the Eppix system. Customer will receive provision with pro rata until next bill run date.
Night Express Promo 10GB ***191002 - Data Bundle Active
MTN cannot allocate lost data back to you.
This is what you have left at the moment:
Internet Bundle (Monthly) | Recurring | ***6 | - | ***0 | 0 | 7 | KB
102 | Non-Expiry Airtime | Adhoc | - | - | - | - | 0.00 | Rand
100 | Usage Limit Remaining | Recurring | ***6 | - | 0.00 | 0.00 | 0.00 | Rand
48 | Night Express Data (Monthly) | Recurring | ***6 | - | - | 5.00 | 10.89 | GB
Promotional data is not billed on the account, you received discounts for this billing.
Subscription fee goodwill credit for 2 month =R639.99 will reflect on account +- 5 working days for correct data not received.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
***:
Good day!
Missing bundle have been loaded as per the Eppix system. Customer will receive provision with pro rata until next bill run date.
Night Express Promo 10GB ***191002 - Data Bundle Active
MTN cannot allocate lost data back to you.
This is what you have left at the moment:
Internet Bundle (Monthly) | Recurring | ***6 | - | ***0 | 0 | 7 | KB
102 | Non-Expiry Airtime | Adhoc | - | - | - | - | 0.00 | Rand
100 | Usage Limit Remaining | Recurring | ***6 | - | 0.00 | 0.00 | 0.00 | Rand
48 | Night Express Data (Monthly) | Recurring | ***6 | - | - | 5.00 | 10.89 | GB
Promotional data is not billed on the account, you received discounts for this billing.
Subscription fee goodwill credit for 2 month =R639.99 will reflect on account +- 5 working days for correct data not received.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's replyOfficial
04 Oct 2019, 22:11Your reference number ***.
Best regards,
MTN South Africa's reply04 Oct 2019, 22:11
Official
Your reference number ***.
Best regards,