SIM RICA AND POOR CUSTOMER SERVICE

0 stars if it was an option! Ordered and payed for a home router and sim package from MTN online on 25 October

Had to pay a prorata amount for the balance of October and for November when I ordered

Sim card was not RICA'd when it was delivered on 28 October by the courier company (necessary documents were handed over and accepted)

Tried the MTN app to self RICA and also unsuccessful

Ahave been in contact with MTN Service activation and DSV Couriers since 30 October, and still NO SERVICE

Was escalated numerous times, (30 plus calls) followed up, was in contact with MTN's courier service provider out of desperation to get the service activated as a CUSTOMER of MTN with no progress or access to a superior or manager at any stage

No call backs, no feedback

AND my account was debited after the online purchase wih the same amount plus a month in advance and I have no SERVICE or ACCESS to the product that I PURCHASED online

Debit order and amount was also not authorised (debimandatecheck) by me as I received no statement OR invoice from MTN when my account was debited

And apparently is the cancellation process of the product just as bad and I will be out of pocket for choosing MTN

Yello! Your service is poor, your call centre poor, your billing department even worse!

Day 12 of NO SERVICE and counting

As I am writing this review I am still waiting for a supervisor or manager from MTN to make contact with me (second time I've requested a call back TODAY ONLY)

Think twice before ordering anything from MTN