MN
MOKEBE N
1 reviews | Active since Aug 2016
04 Aug 2016, 11:36
Sim Porting With MTN
<p>I have bought a mtn sim card to port my cell c.Using my cell c sim card i sms portme# ********** 121.I then reiced 3 sms from MTN to cornfirm my request and then third one to cornfirm my request being completed and to insert my mtn sim card.The cell c card stoped working.i then inserted my Mtn sim card,i then noticed that the number i using is not the one from cell c i used.Upon calling mtn they said it does not show in thier computers,they said to me its imposible to port and use a different number.while cell c said this number does not belong to them any more.i now lost my number no one from mtn and cell c willing to help me.mtn gave me porting depatment number which dont even work ********** .</p>
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MTN South Africa's replyOfficial
12 Aug 2016, 12:20Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
May you please provide us with the correct alternative contact number as the contact number you have provided under review information is a number that belongs to someone else who is not aware of the matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
MTN South Africa's reply12 Aug 2016, 12:20
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
May you please provide us with the correct alternative contact number as the contact number you have provided under review information is a number that belongs to someone else who is not aware of the matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,