MM
Moroetsana M
1 reviews | Active since Oct 2015
31 Oct 2015, 10:32
sim not receiving calls and texts
hi<br> I've been calling mtn customer service to help me with my sim card.I cannot receive calls or sms's only mtn number *** . I started calling them since the. 24th August and even now no one seems to be helpful. they gave me a reference number to check if their technicians have fixed the problem three weeks ago but nothing has changed.I'm sick and tired of calling their call centre that doesn't have a clue of what they are doing <br> if you have any response you can call me on *** because my number is not working and I'm afraid to use mtn again.
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MTN South Africa's replyOfficial
31 Oct 2015, 16:09Hello Moroetsana ,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escaltion has been sent to our Pre-Paid department to resolve your request with the below reference number.
REQ:***.
Kind Regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escaltion has been sent to our Pre-Paid department to resolve your request with the below reference number.
REQ:***.
Kind Regards
Kevin.
Best regards,
MTN South Africa's reply31 Oct 2015, 16:09
Official
Hello Moroetsana ,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escaltion has been sent to our Pre-Paid department to resolve your request with the below reference number.
REQ:***.
Kind Regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escaltion has been sent to our Pre-Paid department to resolve your request with the below reference number.
REQ:***.
Kind Regards
Kevin.
Best regards,