Sim not activated? It's been a Week

Why is it that one has always have to be disappointed in South Africa? Almost 99% of stores, suppliers, 3rd Parties, has to disappointed their customer one way or the other.

I was very impressed with the service received with Gavin at the store in Mtn Mall @ Carnival, 12 December 2020. As I waited more than 10 days for my device via Mondo direct. Stories here and stories there.

Now, trying to use the Mtn Sim card for the first time, I see that the Sim is not provisioned? What is going on here? A week later and the sim is not activated? What happened to 48H tops?