SIM not activated after 10 days
<p>I received my new device and sim (data contract) on 30 June 2017. I waited for it to become active, but on 5 July I decided to phone to enquire. I was now told I was supposed to phone to activate it and it will be active within 2-24 hours. On 7 July it was still inactive so I went to a store (Mall@Reds) and was told there are issues with RICA and they requested activation again and it should be active within a few hours. Yet, MY SIM IS STILL INACTIVE TODAY 10 JULY 2017.</p> <p> </p> <p>Can someone please sort this out!</p>
Good day Pieter,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Pieter,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good Day Pieter,
We would like to inform you that your number has been activated as of this morning.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good Day Pieter,
We would like to inform you that your number has been activated as of this morning.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,