SIM ***** - Impossible to contact MTN SP

<p>I used to have two MTN Contracts; One voice and one Date. </p> <p>From very early in my data contract term, my data charges were very high and it just became worse over time. In 2017 I opted to cancel the MTN Data contract - after the end of the contract term and when on the line with the consultant, I was whether I would like to cancel both SIM cards. I was very surprised, as I only ever received and activated ONE SIM card on the data contract. I alluded to this with the call center agent who confirmed, I had two sim cards linked to the contract and that the majority of the data was being used by the other SIM. It all started making sense to me at this stage, as over the last few months, my wife was utilizing the SM but a 1Gb of data would last only 20 to 30 minutes before being depleted. </p> <p>I then asked the agent to cancel both sims immediately and to transfer my one sim to a pre-paid account. I also asked for a ***** investigation to be lodged and dogged a ***** enquiry myself. </p> <p>To date, approximately four months later, I have not had a single call from MTN. I also completed another ***** form on their website today, as I cannot enter my previous , because I am no longer a client.</p> <p>I suspect that due to this ***** on my account, I over paid MTN in the region of R40 000 to R70 000, over the last four to six years and because I am no longer a client, service went out the window.</p> <p> </p> <p>I hope this justifies a response now...?</p>