Sim Erronously De-Activated
<p>I went overseas for 3 weeks and after returning my sim card was erroneously deactivated by your system for no reason!! After finally getting through to your call center the first agent advised me to go in store and purchase a new sim card? After speaking to someone else (Anele Duludla) she re-activated the sim card and told me to wait 24 hours for it to happen. The sim was re-activated however now i can't make or receive calls as it states that it's RICA blocked. I phoned again today where the first person said she can't help and transferred me to your technical department where I spoke with Sharon Dire who was of no help and transferred me back to servicing where i spoke to Elen Modren who said she can't help either and that I have to go in store to RICA my sim card again?? I would never take out another contract with MTN and will rather be switching my number over to Cell C as there is no way that after this major inconvenience that I will still waste my time by going to stand in a queue to RICA my sim card again. After this encounter MTN i will never recommend or choose you as a service provider again!</p>
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MTN South Africa's replyOfficial
22 May 2017, 16:35Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that without the Cellphone number in question, ID no or MTN account number we are unable to access the account in question and as a result we are unable to assist. Please provide us with these details by emailing ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
MTN South Africa's reply22 May 2017, 16:35
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that without the Cellphone number in question, ID no or MTN account number we are unable to access the account in question and as a result we are unable to assist. Please provide us with these details by emailing ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
's updateReviewer Update
23 May 2017, 13:23I don't understand how you say you don't have the information available as I provided my ID number and my cell number under "More Information" when i logged the review which you should have access to view? I am not going publish my personal information privately... I have sent another private reply as well with my information since you supposedly do not have it at hand.
You have until COB today to sort this out because im going to go switch tomorrow to another provider if it's not resolved by then.
's update23 May 2017, 13:23
Reviewer Update
I don't understand how you say you don't have the information available as I provided my ID number and my cell number under "More Information" when i logged the review which you should have access to view? I am not going publish my personal information privately... I have sent another private reply as well with my information since you supposedly do not have it at hand.
You have until COB today to sort this out because im going to go switch tomorrow to another provider if it's not resolved by then.
's updateReviewer Update
23 May 2017, 13:24ID: ***
CELL: ***
's update23 May 2017, 13:24
Reviewer Update
ID: ***
CELL: ***