DK
Denis K
1 reviews | Active since Aug 2015
06 Aug 2015, 07:43
SIM card swap
I went to MTN Nicolway on Sat 1 Aug for an upgrade which necessitated a sim swap. This was initiated at 16h00. To date, despite numerous calls to the MTN Call Centre my sim swap has not been activated on the MTN network. I was told to wait for between 2 and 24 hours. It is now now over 100 hours later. Shocking. Shocking service. I need to speak to a responsible supervisor
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MTN South Africa's replyOfficial
21 Aug 2015, 08:09Hello Denkay,
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation your query has been resolved
Regards,
Makhanani
MTN Service Provider
REQ:***
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation your query has been resolved
Regards,
Makhanani
MTN Service Provider
REQ:***
Best regards,
MTN South Africa's reply21 Aug 2015, 08:09
Official
Hello Denkay,
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation your query has been resolved
Regards,
Makhanani
MTN Service Provider
REQ:***
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation your query has been resolved
Regards,
Makhanani
MTN Service Provider
REQ:***
Best regards,