SIM card still not activated after paying for everything

I bought a data SIM card month to month on Thursday 17 dec 2020.The agent told me that is an error generating a contract after I paid for everything.the issue was then escalated to the technical department.I never got feedback regarding this issue.i called the store today 22 dec 2020.They told me they still have not received any feedback from the technical team.I don’t f**cken understand what kind of turnaround time is MTN but it’s been long and it’s very bad experience from a customer experience it’s been 6 days .what a service