EN
Elsebe N
1 reviews | Active since Apr 2014
19 Apr 2016, 09:31
SIM CARD NOT ACTIVATED IN PRESCRIBED TIME LIMIT
I've upgraded my contact with MTN on Monday, 11 April 2016, received my phone on Wednesday the 13th of April 2016, been phoning 808 and *** since Thursday, 14 April 2016 to get my new sim card activated to enable me to use my new phone. With every call to them i'm being told that the sim card activation will take between 2 and 24 hours well we are already exceeding more than 120 hours for my simcard to be activated.
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MTN South Africa's replyOfficial
20 Apr 2016, 14:53Hello Elsebé,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation the sim swap has been activated and the matter has been resolved.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation the sim swap has been activated and the matter has been resolved.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Zukiswa
REQ:***
MTN South Africa's reply20 Apr 2016, 14:53
Official
Hello Elsebé,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation the sim swap has been activated and the matter has been resolved.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation the sim swap has been activated and the matter has been resolved.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Zukiswa
REQ:***