1 reviews | Active since Mar 2009
Sim card issues
<p>i went for a sim swop to use my mtn sim on a different phone. This was due to physical sim card size and the slot. The sim card does not work on the phone, but testing o.k on 3 other phones and then another not working. I went back to the mtn store as it is a sim issue, not phone issue. All i asked was to use a different sim. I was kust told the phone is network locked then told the phone is broken then told software is outdated. Every single other sim that was tested on the phone, works 100%. It is the sim. Please asssit me in getting sorted as i do not want to go back to the same mtn store. 3 different people, 3 different theories. It is the SIM! I went to the vodacom store right next door and their sims worked perplfectly. They said my device is working fine. Please asssit me here to get me a working sim card, alternatively i will port my number to a different network- like i have done with previous contracts</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***4
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***4
Best regards,
