Sim Card ***** MTN

I mm completely disappointed with the level of service I received from MTN Store - The Glen Shopping Centre. I app**** for a contract on the 12th of July being assisted by Dineo Serame. This agents level of service is really poor as she did not provide the simcard app**** for with the Apple IPhone device. I called the store numerous times on the very same day, but calls were not answered. I then further called the store on Monday 13th July where after the 3rd attempt a gentleman answered the phone and handed it to Dineo. I asked Dineo where the simcard she was to provide was and she advised she placed it in the plastic bag with the phone. What amazes me is when Dineo was initially setting the phone up, she did that on the opposite table and she never placed the simcard into the phone nor did she place the simcard packaging into the plastic bag of which this is mandatory for agents to do for verification that the everything is accounted for and the sim has been activated. On this day 9 September I called the customer care line whom assisted with my enquiry on trying to track the account and an agent whom I spoke to advised this simcard is in use as the minutes provided with it have depleted, including the sms's. Could MTN get to the bottom of this as I tried to call their ***** line, but have not gotten any assistance. MTN The Glen needs to also check their CCTV from 12th July and see the ***** which their employees are committing. I am absolutely disappointed.