DP
Des P
1 reviews | Active since Dec 2009
09 Nov 2017, 19:39
SIM card deactivated without warning
My SIM card was deactivated recently whilst I was out of the country. I did not receive any SMS's warning me it was going to be deactivated. Please re-instate my number
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MTN South Africa's replyOfficial
10 Nov 2017, 10:31Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please refer back to the pre-paid terms and conditions, if the cell number is not used in +- 90 days to make calls MTN have the right to pull the number back to the system and to allocate to a another user.
The number was pulled back to the system on the 30th of October and re-activated to another user on the 3-11-2017.
The new user is using the cell cell number and we cannot give you the number back.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply10 Nov 2017, 10:31
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please refer back to the pre-paid terms and conditions, if the cell number is not used in +- 90 days to make calls MTN have the right to pull the number back to the system and to allocate to a another user.
The number was pulled back to the system on the 30th of October and re-activated to another user on the 3-11-2017.
The new user is using the cell cell number and we cannot give you the number back.
Kind Regards,
Alice van der Merwe
Best regards,