MA
Marc A
1 reviews | Active since May 2013
27 Mar 2015, 18:52
Sim card deactivated without NOTICE
To Whom it may concern<br> <br> On two occasions I transferred money to my phone only to find out that MTN has cancelled my sim card , why I don't know. I hereby request that MTN return my number and the monies that I loaded on my sim card.<br> Cell number ***.No one took the time to call me to check before they deactivated my Sim Card,<br> but MTN is quick to take my money. I want to know how and when this matter will be resolved i have sent them a email with the attached INVOICES<br> <br>
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MTN South Africa's replyOfficial
08 Apr 2015, 11:37Hello marcabdo,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, this number was migrated to PAYG in March. We are unable to retrieve any information prior to March.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, this number was migrated to PAYG in March. We are unable to retrieve any information prior to March.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply08 Apr 2015, 11:37
Official
Hello marcabdo,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, this number was migrated to PAYG in March. We are unable to retrieve any information prior to March.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, this number was migrated to PAYG in March. We are unable to retrieve any information prior to March.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,