SS
Sean S
1 reviews | Active since May 2015
05 Dec 2015, 06:02
SIM card deactivated
2 Friday's ago I upgraded my wife's contract. That disconnected her sim that Friday and only delivered the new Sim this past Thursday. I have been trying for 2 days to activate the new SIM card and their call center number keeps bombing out. I am meant to be going on holiday to Wilderness today and will now have to go into a MTN shop to sort this out instead. Absolutely useless staff at MTN
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
07 Dec 2015, 19:58Hello SeanStegmann,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note the number *** should work properly,it shows on the network that sim swap went through successfully even tried calling the number its ringing.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note the number *** should work properly,it shows on the network that sim swap went through successfully even tried calling the number its ringing.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply07 Dec 2015, 19:58
Official
Hello SeanStegmann,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note the number *** should work properly,it shows on the network that sim swap went through successfully even tried calling the number its ringing.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note the number *** should work properly,it shows on the network that sim swap went through successfully even tried calling the number its ringing.
warm regards
mike
REQ:***
Best regards,