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SM
Sape M

1 reviews | Active since Jul 2018

10 Dec 2018, 06:02

SIM-CARD CLONING WHATSAPP ****???

I opened a ***** case with you when my contract was renewed without my consent back in May which hasn’t been solved. Now the account has been handed over to lawyers and apparently I owe you R15000. Rest assured that you won’t be getting a cent from me. Six months down the line and you people are failing to do your job.

Now my number has been cloned. The idiot is asking my WhatsApp contacts to send them an e-Wallet to the value of R2000 as ‘I’ve lost my bank card.’ I can’t receive not can I make calls until I go to an MTN outlet. This **** has been going on for a while and clearly you haven’t done anything about it. Such a huge security breach? How was a sim-swop done without me knowing about it? Will you re-imburse my contacts the money they were ****med? I need answers A.S.A.P. You people are beyond PATHETIC???

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SM
Sape M's update20 Dec 2018, 16:22
Reviewer Update
7 months down the line and the ***** case hasn’t been resolved. And now my account was handed over to MBD Inc whose rude consulatants hound me everyday wanting me to settle the account. A Simphiwe called me two days backs and said to me, ‘Pay your account so I don’t have to call you everyday.’ Thing is, his *****ic self doesn’t even know half the story. I’m blacklisted at the moment because of MTN’s incompetency, I can’t make a purchase until all this is resolved. When I call the call centre I’m always told that they are ‘ESCALATING’ the case. Now I have to wait three days for a response from their Legal Department???THIS IS TIRING, I’M EXHAUSTED. I’m suffering for a mistake I didn’t make and I’m paying heavily for it. 1. Why is the case still active 7 months later? Whose fault is it? 2. Why wasn’t the line deactivated the day I opened the ***** case? 3. I was debited for about four months after I opened the case, I want my money. 4. Didn’t the person who handed my account over to lawyers see that there’s a pending ***** case?