NH
Neil H
1 reviews | Active since Aug 2013
20 May 2015, 23:32
SIM CARD ACCESS
On the 11 May i went to the MTN shop - Glenn to get my sim card un-restricted access so i can view my Ip cameras at home on my phone via the internet. Besides the staff arriving at 10h10 for work instead of 09h00 as marked on the door of the shop the attendant checked and said the line was un-restricted. I took the trip home to Heidelberg only for the installer to find it is still restricted. I contacted the Call Centre (1555) and after while finally got an answer it will take max 48 hours to activate. It is now the 20 May and still NOT working. As a last resort i contacted the Network Quality Manager - Shane Nel who
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MTN South Africa's replyOfficial
28 May 2015, 14:15Hello neilhod,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the sim is reactivated and there's usage currently on the network.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the sim is reactivated and there's usage currently on the network.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply28 May 2015, 14:15
Official
Hello neilhod,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the sim is reactivated and there's usage currently on the network.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the sim is reactivated and there's usage currently on the network.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***