KM
Keagile M
1 reviews | Active since Sept 2017
09 Nov 2017, 11:56
Sim card
I bought a phone online. Fought with mtn for them to process my application and communicate the progress. They ended up doing it. I fought with DSV for them to communicate with me for the progress of delivery. They ended up doing it. Now I have the phone but it's a gold one when I asked for a black one. I check the sim card and it is not activated. Why do you want to be pushed to do the right thing? How much longer should I wait to have the sim card activated?
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MTN South Africa's replyOfficial
10 Nov 2017, 14:33Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have escalated the complaint to the Online Direct team to contact and assist you.
Activation of the sim card will only be done once you have received the sim card, please contact the activation department on ***.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply10 Nov 2017, 14:33
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have escalated the complaint to the Online Direct team to contact and assist you.
Activation of the sim card will only be done once you have received the sim card, please contact the activation department on ***.
Kind Regards,
Alice van der Merwe
Best regards,