LP
Leonard P
1 reviews | Active since Aug 2013
30 Sept 2015, 10:47
SIM CAR REGISTRATION
I BOUGHT A NEW SIM CARD AT THE MTN OULET IN CLEARWATER MALL TO REPLACE MY LOST SIM CARD, I ASKED FOR MY CARD TO BE RICARD, REGISTERED. I PROVIDED THE LADY WITH ALL THE NECESSARY DOCUMENTATION FOR REGISTERING A NEW SIM CARD. <br> <br> I AM SURE IT USUALLY TAKES 24 HOURS FOR A SIM CARD TO BE REGISTERED, IT HAS BEEN CLOSE TO 5 DAYS NOW AND MY SIM IS STILL NOT REGISTERED, I WANT TO DO A SIM SWAP HOWEVER WHEN I TRY TO MAKE THE CALL TO MTN, I AM TOLD TO CONTACT MY SERVICE PROVIDER TO CHECK IF MY SIM HAS BEEN REGISTERED ON THE NETWORK.
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MTN South Africa's replyOfficial
30 Sept 2015, 15:04Hello Legofu,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that the sim swap was processed on 2015-09-22. Kindly be advised that if you are getting an error saying Sim Card Registration failed, it means that the new sim card got damaged after the sim swap was done. Please buy a new sim card and request for a sim swap.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that the sim swap was processed on 2015-09-22. Kindly be advised that if you are getting an error saying Sim Card Registration failed, it means that the new sim card got damaged after the sim swap was done. Please buy a new sim card and request for a sim swap.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply30 Sept 2015, 15:04
Official
Hello Legofu,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that the sim swap was processed on 2015-09-22. Kindly be advised that if you are getting an error saying Sim Card Registration failed, it means that the new sim card got damaged after the sim swap was done. Please buy a new sim card and request for a sim swap.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that the sim swap was processed on 2015-09-22. Kindly be advised that if you are getting an error saying Sim Card Registration failed, it means that the new sim card got damaged after the sim swap was done. Please buy a new sim card and request for a sim swap.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,