LS
Lesego S
1 reviews | Active since Jul 2011
12 Apr 2016, 14:46
SIM Blocked with no warning
On Friday 8 April 2016 in the morning my phone stopped receiving calls.<br> Upon investigation I realized the SIM was blocked.<br> <br> I phoned customer care to confirm, they did.<br> Because my account was in arrears.<br> <br> I sent an email asking for a breakdown of what I owe and am still to get feedback...all while I do not have an active number.<br> <br> I sent an email to [Email Removed] on Friday. Today is Tuesday 12 April.<br> I have gotten no feedback and my number is still blocked.<br> <br> I cannot pay an amount whose origin I do not understand.<br> <br> Someone please respond to my emails.<br> <br> <br> <br>
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Replies (1)
MTN South Africa's replyOfficial
13 Apr 2016, 17:00Hello sego29,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent to you the open items report that will reflect the short payment on the account. Please make payment to bring the account to R0.00, the account is on cash and you need to make payment 21 days from the invoice date (20th).
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent to you the open items report that will reflect the short payment on the account. Please make payment to bring the account to R0.00, the account is on cash and you need to make payment 21 days from the invoice date (20th).
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply13 Apr 2016, 17:00
Official
Hello sego29,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent to you the open items report that will reflect the short payment on the account. Please make payment to bring the account to R0.00, the account is on cash and you need to make payment 21 days from the invoice date (20th).
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent to you the open items report that will reflect the short payment on the account. Please make payment to bring the account to R0.00, the account is on cash and you need to make payment 21 days from the invoice date (20th).
Kind Regards,
Alice van der Merwe
***
Best regards,