AB
ANNELIE B
1 reviews | Active since Sept 2015
29 Sept 2015, 14:39
SIM ACTIVATION
Since I received my new phone on 17 September with an upgrade, I still don't have my new phone/sim activated. Everytime I phone I'm given the run around and are transferred from one to the next person. Not one of the calls was less then 28 minutes on the phone with them where I was put on hold with dead silence for 2 thirds of the time. Can it really take this long to activated this new phone/sim???
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Replies (1)
MTN South Africa's replyOfficial
30 Sept 2015, 15:27Hello CustomerServices,
Thank you for your Post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the activations team for urgent attention. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for your Post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the activations team for urgent attention. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply30 Sept 2015, 15:27
Official
Hello CustomerServices,
Thank you for your Post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the activations team for urgent attention. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for your Post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the activations team for urgent attention. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,