Silly Dilly horrible service

This experience between Mondo online and DSV deliveries is a pure Joke. My experience was and is still just hilarious. I apply online for a device gets approved by MTN 3 days later DSV delivers. Apparently my biometrics failed and DSV took the device back that is on the 2nd. They say MTN must give them new instruction to deliver with an OTP. After me calling DSV and Mondo/MTN about 3 times every day from the 3rd to the 10 and here is the crazy part...Mtn/Mondo says we sent an instruction to DSV to deliver via OTP, when I call DSV they say nope they got instruction via biometrics that does not work. I ask them well confirm with MTN they say nope they will send and email I phone MTN they say these DSV people are nut cause they send the instruction...I play liaison between the two most *********** companies that is doing business. It is really sad what service has become from such huge companies and all they do when you call is making empty promises. The last person I spoke to Mr Mduduzi from DSV said he is the master of sorting things out he will call me back. He will clear it all up I should give him a chance...LOL here I am still waiting...It is ridiculous what we experience with companies proclaiming to be so efficient. They spend huge money in marketing instead of servicing customers. Anyway people I just wanted a cellphone lol crazy........