1 reviews | Active since May 2011
Silence is deafening!
<p>2 weeks ago I was told that my complaint had been escalated.</p> <p>That was the last thing I heard despite messaging them again on the initial review.</p> <p>Do you not care???</p> <p> </p> <p>The person who initially contacted me, as per below.</p> <p>Siphumezo<br />Complaints Management Team<br />Reference Number: ********** 9</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to S supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***2
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to S supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***2