Silence and no service

Absolutely no feedback or answer to emails or phone calls.

On the 01 March 2019 I spoke to a chap in your retentions department. He offered me a deal but said he could only give me the deal in May. I agreed to contact him in May after he sent me his email and phone number.

I have emailed and called without any answer. I have been on hold at the retentions department on 3 occasions, for about 10 mins each time without them answering. The 135 number puts me through to call centre agents who can listen to my recorded calls but can't listen to the call made to the retentions department??

Why is no one asnswering at the retentions department and why isn't your agent replying to his emails to provide me with the deal offered two months ago?

Why hasn't your customer care still not bothered to reply to an email sent last Thursday ***

Is anyone listening?