Signed up for 36 month contract after requesting 24 month
I app**** online for a 24-month contract with the iPhone X. A consultant called and offered me a better monthly rate, which I accepted. Upon receipt of the contract I saw that it was a 36-month contract instead of 24. I tried to contact MTN numerous times, but the online sales team doesn't seem to have an inbound number. Eventually Taahirah who I initially dealt with called me and we have been trying to resolve my problem.
Feedback from her today was that MTN cannot migrate from 36 month to 24 month contracts.
Now it seems to be my problem that MTN gave me a 36-month contract after I asked for a 24-month contract.
There has got to be a way to resolve this problem!
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that the matter have been escalated to Sales department we still awaiting for the feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that the matter have been escalated to Sales department we still awaiting for the feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team