WG
Willem G

1 reviews | Active since Apr 2015

29 Nov 2016, 16:32

Signal quality became unusable

<p>The MTN signal at my home in Wierdapark, Centurion have depreciated up to the point where it is no longer usable. </p> <p> </p> <p>In the past I used to have full HSDPA signal. During the last few months the signal depreciated. Since last week I only have one or two signal bars on 2G. It is frustrating to have to stand outside the house just to find sufficient signal to make a phone call.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply30 Nov 2016, 22:11
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

Kindly populate the below template list and forward the completed mail to our Coverage Contact Centre hub on ***

Alternatively you can also contact them on number *** toll-free from an MTN number or chargeable from other SP’s numbers, weekdays 08:00 to 17:00.

Subscriber name:
Mobile number/s experiencing the problem:
Subscriber’s alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:

Kind Regards
Siphumezo
REQ:***