Signal is now account holder details
<p>My hubby works away from home and since mtn had that big fine we are struggling with signal. So now when hubby is in the karoo and has signal and try to phone me in sunair park then i don't have signal. Every day from 14h00 that is a problem. When i call mtn call centre to ask what is the problem with the signal in sunair park i have been told the agent cannot answer me as i am not the account holder!!!!! So people please note that you have to be a account holder or a very important person to be helped by mtn call centre. On more than 5 accounts that i called on different times you can hear music and loud shouting and chatting. Now hubby will cancel our contracts and go to a profider who are willing to help us and not use the words account holder not to wor****!</p>
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience caused.
Kindly contact our coverage department on number *** toll-free from and MTN number or chargeable from other SP’s numbers, weekdays 08:00 to 17:00.Alternatively you can also forward them an email to ***
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
regards
mike
Complaints Management Team
Reference Number: ***8
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience caused.
Kindly contact our coverage department on number *** toll-free from and MTN number or chargeable from other SP’s numbers, weekdays 08:00 to 17:00.Alternatively you can also forward them an email to ***
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
regards
mike
Complaints Management Team
Reference Number: ***8