1 reviews | Active since Jul 2011
SIGNAL FOR MOBILE DATA DISAPPEARED
On 23. May 2015 I sent an eMail (I wanted everything on paper) to MTN Customer Care about the mobile data signal (H) that was non-operational - the only signal I received was E (EDGE, which is useless for mobile data and this is still what I'm receiving more than a week later). This eMail note was read by a human and I even received a ticket #***6 (by machine). On the evening of 27. May 2015, the situation was still the same and I enquired about (any) progress on the open ticket. This eMail note was also read. Up to this evening I still haven't received any feedback from MTN whatsoever. Nothing, nada, ziltsch, niks. So MTN read and hear, but couldn't care less. I know there is/was a strike going on, but I cannot believe that there is no technician or anybody else in the whole of Pretoria who is able to attend to this? I did \reboot"my phone a couple of times"
We are sorry for the delayed response to your post and for any inconvenience caused.
We can confirm the read receipt received was generated by our e-mail system that all e-mails are queued in. Please note that before we can give you a report on the coverage, we will need to send out a technician to do a proper report. Please complete the template below and send it to *** for us to forward to our coverage team.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the delayed response to your post and for any inconvenience caused.
We can confirm the read receipt received was generated by our e-mail system that all e-mails are queued in. Please note that before we can give you a report on the coverage, we will need to send out a technician to do a proper report. Please complete the template below and send it to *** for us to forward to our coverage team.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
Regards
Tim
MTN Complaints Management Team: REQ:***