SP
Samantha P
1 reviews | Active since Jul 2016
22 Jul 2016, 08:12
Signal
<p>I have been having a problem with the signal at home since Thursday 14 July. I have made endless calls to MTN call centre as well as the coverage department - all I am advised is that there is a problem with the tower I am linked to and the engineers are busy with it. Since the 14tth!!!!!!!! I have two other numbers on my name that are also affected. These are ********** 308 and ********** 906. My number is ********** 960. This is now causing a problem as my children use the internet for homework etc. Please can I have some indication of the resolution time or can we just not be swapped to another tower? Also logged a complaint on the website - no response.</p> <p> </p>
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MTN South Africa's replyOfficial
24 Jul 2016, 14:25Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
MTN South Africa's reply24 Jul 2016, 14:25
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,