GB
Gwennifer B
1 reviews | Active since Jun 2015
11 Jun 2015, 13:23
Sign up for R200, but get billed THOUSANDS
I signed for a R200 TOP UP and was billed accordingly for 4 months.<br> From April I am being billed THOUSANDS, <br> Feb R198.99<br> March R341.72<br> April R2759.17<br> May R5440.16<br> June R6354.66<br> <br> I requested a month ago for a refund and explanation.<br> On the system someone changed my contract from a TOP UP to an open contract.<br> One month later, my case is still pending, with NO REFUND!
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MTN South Africa's replyOfficial
29 Jun 2015, 14:25Hello Gwennifer,
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our system there was no Usage Limit set prior to 2015.05.09 hence the high usage on your account. A request REQ: *** was logged to have the itemized billing sent to you on the 26-06-2015. Please note the charge rates as follows
Invoice 13-03-2015 - charged .65c per MB
Invoice 13-04-2015 (charged .65c per MB until 31-03-2015, .99c per MB from 01-04-2015 as per pricing changes)
Invoice 13-05-2015 (charged out of bundle rate of .99c per MB)
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our system there was no Usage Limit set prior to 2015.05.09 hence the high usage on your account. A request REQ: *** was logged to have the itemized billing sent to you on the 26-06-2015. Please note the charge rates as follows
Invoice 13-03-2015 - charged .65c per MB
Invoice 13-04-2015 (charged .65c per MB until 31-03-2015, .99c per MB from 01-04-2015 as per pricing changes)
Invoice 13-05-2015 (charged out of bundle rate of .99c per MB)
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
MTN South Africa's reply29 Jun 2015, 14:25
Official
Hello Gwennifer,
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our system there was no Usage Limit set prior to 2015.05.09 hence the high usage on your account. A request REQ: *** was logged to have the itemized billing sent to you on the 26-06-2015. Please note the charge rates as follows
Invoice 13-03-2015 - charged .65c per MB
Invoice 13-04-2015 (charged .65c per MB until 31-03-2015, .99c per MB from 01-04-2015 as per pricing changes)
Invoice 13-05-2015 (charged out of bundle rate of .99c per MB)
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our system there was no Usage Limit set prior to 2015.05.09 hence the high usage on your account. A request REQ: *** was logged to have the itemized billing sent to you on the 26-06-2015. Please note the charge rates as follows
Invoice 13-03-2015 - charged .65c per MB
Invoice 13-04-2015 (charged .65c per MB until 31-03-2015, .99c per MB from 01-04-2015 as per pricing changes)
Invoice 13-05-2015 (charged out of bundle rate of .99c per MB)
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***