Sign up for a new package with phone, still no phone after 3 days.

After deciding to move across from another service provider to MTN to get the phone i wanted (P10+ in Black), I signed up, chose my package and everything. I was told I would be ported that night and would be able to pick it up the next day.

Day 1. Go through the afternoon, still havent been ported (not blaming MTN for this). Get told to come back at 8:30 the next morning, everything will be sorted.

Day 2. Go through, now get told they reserved the wrong phone. But someone will go and pick one up at a nearby branch and will call me back in 30 minutes. 3 hours later, I called, guy was at the other branch but they only have the gold colour. Its still early I'm told, I will get it that afternoon. Go through in the afternoon, consultant isn't even there, no phone, no explanation. Get handed a MTN sim card, at least my number has been ported.

Day 3. Go through at midday. Still havent had a SMS, email, phone call, NOTHING. Now the consultant isn't in. Another one tries to explain to me that more phones came in but none for me. Manager then steps up and says he will see if he can get one from another branch but will DEFINITELY give me a call. Nothing at all.

Getting told that out of stock happens, is *******. The phone hasn't been out for nearly a year. The demand has quietened down. Signing me up for the package without receiving the phone or tablet is *****.