1 reviews | Active since Aug 2014
Sick,tired and broke because of MTN!!!!!!!!!!
I have had it with MTN, been a loyal customer for over 15 years buttttttttttttttttt it seems that over the years their service has gone from bad to worse.
Firstly, i have issues with their data bundles, iv had to recharge more than 3 times with a100M weekly bundle in less than and hour and the data does not even last 3 min. When i call through their contact center asking them how i can go about the issue ,no one seems to know anything and they always have the same excuse of "background data not switched off" which in my case it was
i mean how on earth can data disappear in less than 3 min if you haven't used it?
Secondly, i bought 100 MTN airtime so i could get a 2 gig bundle as per the MTN offers.After loading the airtime nothing happend, and when i called in to their customer care no one was able to assist me AGAIN and was told system i sown, and excuses like "oh no the deal was once off"how if it it still appeared on my mtnoffers????????????????
3rdly your contact center TL are doing a ****ty job, whether you speak to them or an agents its exactly the same. they need to back to training
lastly, i want my airtime and data back, and please train your stuff.
