1 reviews | Active since Mar 2018
sickening service
I app**** for a contact online last week already no feedback niks!!
i emailed them and Krishnaveni Kanniah replies " escalated to our Online Support Team for assistance. Should you wish to contact them on your own, you can call *** "
i decide to call the number and the guy says no wrong department sent me through to sales where i spoke to 'Sibusiso' (who was litrally speaking to herself or someone else on the line) she then says no i need to transfer you to enquiries she sends me through but then 'Hadifele' picks up from retention's department whos says no you need to go to a different department she transfers me and call drops ??????????????????????????
im really so confused like how is this service at all im shocked and so unhappy that is how customers get treated
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, your query has been escalated to the on-line store department, feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsJessica Complaints Management team
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, your query has been escalated to the on-line store department, feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsJessica Complaints Management team
Best regards,