AM
Angelique M
1 reviews | Active since Jul 2016
20 Nov 2018, 16:03
SICKENING SERVICE!
I have no idea how your repairs centre works. I don't even think it does!!!. I gave a cell phone in on August 28, it was only collected on the 14th of September...THEN after 3+ months, I get a phone call stating I was given a replacement phone. The cell DOES NOT WORK EITHER!!!!!. The "R" / "4" on the screen does not work. I WANT MY MONEY BAC****. I am glad you idiots don't think R 799 is much money, to me it really really is!!!!. I don't want another phone I want a refund. I am sick and tired of having to wait, for nothing. The store even agreed that I should rather get my money back, I feel sorry for them, having to deal with you.
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Replies (2)
MTN South Africa's replyOfficial
20 Nov 2018, 21:39 Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do not pick up any contract details with your ID number.
Please take the device back to Ackerman’s store where the device was purchased. The store need to assist you with the refund of the device. Take with you the purchase slip and the replacement receipt.
Kind Regards,
Alice van der Merwe
Complaints Analyst
We sincere apologized for any inconvenience incurred.
We do not pick up any contract details with your ID number.
Please take the device back to Ackerman’s store where the device was purchased. The store need to assist you with the refund of the device. Take with you the purchase slip and the replacement receipt.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply20 Nov 2018, 21:39
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do not pick up any contract details with your ID number.
Please take the device back to Ackerman’s store where the device was purchased. The store need to assist you with the refund of the device. Take with you the purchase slip and the replacement receipt.
Kind Regards,
Alice van der Merwe
Complaints Analyst
We sincere apologized for any inconvenience incurred.
We do not pick up any contract details with your ID number.
Please take the device back to Ackerman’s store where the device was purchased. The store need to assist you with the refund of the device. Take with you the purchase slip and the replacement receipt.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
AM
Angelique M's updateReviewer Update
23 Nov 2018, 08:21I don't have a contract. It was a device I bought for my daughter cash. The replacement phone you guys gave was from your side. How would the shop refund me for that?
AM
Angelique M's update23 Nov 2018, 08:21
Reviewer Update
I don't have a contract. It was a device I bought for my daughter cash. The replacement phone you guys gave was from your side. How would the shop refund me for that?