BN
BONGEKILE N

1 reviews | Active since Aug 2016

17 Aug 2016, 10:20

SICK SERVICE FROM MTN.

<p>i have contract with mtn. been calling them for settlement over 3 monhts now, on the 29/07/2018, i called in spoke to 3 people, sbahle, ntombi and ntando. ntando pormises that i wil get it affer 48hours, up until today im still waiting for,.. </p> <p>17/08/2016 i ddecode to call in again!! spoke to jeremy told me that he was off line, he transferd me Nomzwakazi who just dropped the phone. </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply18 Aug 2016, 14:58
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

Thank you for taking our call kindly find below the estimated early termination fees as of 2016-08-18, this amount is valid until your next invoice (bill) date.

Cell number : ***
Term date : 2017-11-06
Handset : Huawe E3531 + HP250 Laptop
Handset amount : (Huawei E3531 R 1023.52 + HP250 R 6119.00)/ 24 = R 297.61* 15 remaining months = R 4464.15
Unbilled Balance : R 344.00
Outstanding Balance : R 1854.15
Estimated total : R 6662.3 (this amount is valid until your next invoice date)

Payment should be made to the below account, prior to the cancellation of the contract.
Absa Bank
Account Name: MTN SP
Account Type: Current
Account number: ***
Branch code: 632005
Reference Number: Cell Phone Number

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

Best regards,