Sick of this BS! EVERY GOD DAMN MONTH!!!!!

Extract from email: I am reaching out once again regarding a serious and ongoing issue with my debit order, which has now failed to go through for the fourth consecutive month. I must express my frustration, as I have had to contact your team every single month about this problem, and it remains unresolved.

Discovery Bank has confirmed that there is no mandate required from their side, and nothing further is needed on their end. Given this, I am struggling to understand what the issue could possibly be with your system. My debit order is scheduled for the 15th of each month, and I expect it to be processed accordingly.

At this point, I am considering changing the deduction date back to the 30th, or even closing all three of my accounts, as this situation is becoming untenable. I would appreciate a thorough investigation into what is causing this recurring problem and a prompt resolution.