1 reviews | Active since Jan 2013
Sick of Billig Errors
I was a very happy cluent if Nashua Mobile for 20 years - even since Mtn took over I have had billing ptoblems - I have called every month , but am billed incorrectly the following month again . This month as soon as I received my invoice I called , was told the problem was logged and that I should pay my usual amount which I did at Mtn Canal Walk - they checked fir me and my query was been sent to different departments- well , my cell fone was cut off yesterday - I was cut off over 30x when trying to get hold of the call centre - finally got thru , problem logged again - my phone is still not on - I have emailed and tweeted - no response at all from MTN - this is really bad service - MY PHONE Has been cut because of your incompetence!!! I am sick of this - what more must I do -
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the credit is reflecting on your account and the line is reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the credit is reflecting on your account and the line is reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
