Sick n tired of the drama !

In April/ May I started using Netbank mobile internet banking app. I paid my MTN cellphone contract via internet banking thinking it's far easier then having debits or going in to the shop to pay my account. So I paid R1500 without providing any reference e.g. my cellphone number. So when I received my statement I saw that the payments I made doesn't reflect. Then I went to the bank, fetched a 3 month statement and went to mtn Mitchell's Plain. The manager at the shop told me that they couldn't help me and that I should go back to the bank ask for a reference numbers. Apparently they can only help me with a reference number (which I don't). I've gone back and forth to the bank and to mtn canal walk/ Mitchell's Plain where everyone blatantly refuses to help me. I've been told to call customer service on numerous occasions as well. They gave me an email address to send my statements and query to but nobody has tried to sort out my mess. R1500 isn't money that I have laying around! I've worked my ass off for that money!

I've posted a review on hellopeter last week also but ever since then nobody has tried to contact me. Yes I know it's my mistake but clearly somebody isn't doing the job that their being paid to do!

It's September now and still nobody has tried to contact me. I can't deal with e-mails! I want to speak to somebody anybody that's supposed to help me!