1 reviews | Active since Nov 2015
SICK AND TIRED OF THIS **** SERVICE
Y query still has not been resilvedand Dushaan the so called manager still hasnt contacted me, I can see MTN has 0 care for there customers, as previously this is my story...My iphone 6 plus,128gig phone has had an issue with the camera focussing, i proceeded to submit my phone for repairs to MTN Morningside, on the 18th October, when i called the call centre 2 weeks later i was told. YOUR IPHONE HAS FIND MY IPHONE ON IT, WE THEREFORE NEED YOU TO MAKE A PAYMENT OF R330 TO MTN, THIS WILL ENABLE US TO GET A SPECIAL TECHNICIAN TO REMOVE FIND MY IPHONE AND FOR THE REPAIR TO PROCEED, I then made the payment. I called a week later and was told your phone is ready for collection at Morningside- AND \IT HAS BEEN REPAIRED""; 10H30 AM; today 19th November;they say my phone has been rejected once again """
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the HVRC (Repair Centre) supervisory team for assistance.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the HVRC (Repair Centre) supervisory team for assistance.
Regards
Nompumelelo
REQ:***
