Sick and tired of the worst service. I want my money

I am deeply disappointed with the service from MTN, I have been back and forth with this company with. On the 25th of June I made a payment of R2400 for contract BA*** where I quoted a cellphone payers reference number instead of MTN registered number, I discovered the payments were not allocated to the correct account I called and requested the payments to be allocated to the correct account the consultant I spoke with provided me the email address to send the Proof of payments to. Same was done a reference number was given which was: SR # *** SR # *** SR # ***.

I was informed via email that the proof of payment was sent to the banking department. I gave them a month on the 20th of August I went to the branch to check if the payment reflect to my suprise there was no any record of these payments. The consultant then assisted me to request for refund to this was the reference provided for this query: Sr 1- ***. It hase been another month still this issue has not been resolved it seems nobody knows what to do or nobody wants to do their job in MTN. If you take a contract with this company do it at your own risk the consultants are so rude I they will tell you to go to your bank and ask for refund there’s nothing they can do. A global company like MTN you will think highly of them but they make sure they suck you dry

Email: *** if you are serious in resolving this issue I am sick an tired of bad of service