Sick and tired of terrible service

<p>I have been dealing with the same issue for about 2 years now!!! </p> <p> </p> <p>2 years ago when the staff at MTN head office decided to strike all hell happened on my account. I got an account that went from my monthly installment of R580 a month to over R1500 the 1st month and then R3000 the next and an obscure amount of over R5000 the next. I stopped my debit orders with them and paid cash into their account every month as I was advised if they take the amount of R3000 off my account they wouldn't reimburse me once it was rectified... they would just add it as a credit to my account.... </p> <p> </p> <p>I then went in store a few months after doing cash deposits to enquire about the crazy amounts and they advised me that my account was now with the legal department... I then got in contact with the legal department and it has just been insufficient service from the 1st email... I asked for a detailed statement of why I now owed them R3000 -- so the other R1500 and R5000 disappeared?? They advised me that those records had been archived and couldn't help me... how can you expect to pay you R3000 just because?? When I then enquired why it was that amount they said it was data usage... the Sim is inactive... I gave the phone to my mother and put the Sim in a draw for a rainy day... </p> <p> </p> <p>I have since emailed to cancel my contracts as they have expired and no one has gotten back to me... I have emailed more than 4 times... </p> <p> </p> <p>So my issue is that they want R3000 from me but won't give me proof of the use age and they DON'T answer my emails.... so now my account is with legal and I am sitting with the chance of a ****py record but all because of **** service and no communication... </p> <p> </p> <p>You want my money but don't have the decency to reply to my emails??? </p> <p> </p> <p>How does that work... so fed up with the terrible service!!!</p>