LC
Lianne C
1 reviews | Active since Nov 2011
21 Sept 2015, 13:56
SICK AND TIRED OF MTN!!! DISGUSTING
More than 2 months later queries still not attended and rectified. REQ:*** , Ref ***, Ref, *** amongsth many other referrences number I got when i phoned MTN. I laso have proof of debit order cancelled via sms, but 4 days after my usual debit order date (which was cancelled) someone, with their own authority loaded 2 debit orders of R558 and another or +R3500 from a bank account that I'm not even using. I hardly use my ****le yet i get R1500 packet switched data - over and above my allocated monthly data. That is MADNESS!!! MTN YOU NEED TO RESOLVE MY QUERY NOW. SICK AND TIRED OF WAITING!
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MTN South Africa's replyOfficial
21 Sept 2015, 16:23Hello mutsawashe,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
MTN South Africa's reply21 Sept 2015, 16:23
Official
Hello mutsawashe,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***