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BJ
Bulelwa January-Mange

1 reviews | Active since Sept 2011

20 Sept 2018, 09:21

Sick and tired of MTN dirty tricks

MTN Roanne Juggannadh state that tollfree calls are only free if you calling from Landline but that is not true cause when my airtime is 0.0 I’m still able to call the no in question. MTN must take responsibility and return my minutes and airtime back... I’m sick and tired of their dirty tricks to trick customers

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Replies (3)
MTN South Africa
MTN South Africa's reply21 Sept 2018, 13:02
Official

Good day

Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.

We will investigate and provide you with feedback.

Warm regards

Sizwe Schoeman

Complaints Management team

MTN South Africa
MTN South Africa's reply28 Sept 2018, 08:01
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please bear with us as we have logged a ticket with our billing department (Trouble Ticket#: ***). The matter is receiving priority attention. We anticipate a to furnish you with feedback to this issue within the shortest period possible.

We would like to assure you that we are actively working to improve our service levels.

Warm Regards

Sizwe Schoeman

Complaints Management team

MTN South Africa
MTN South Africa's reply03 Oct 2018, 11:11
Official

Good day

Please accept our apologies for the inconvenience experienced.

Kindly note that we have tried calling you without any luck.

According to our records, the incident of the 14th September of being charged has been rectified and the missing minutes has been reallocated to you.

We look forward to improving on the service delivery to you.

Warm Regards

Sizwe Schoeman